Support
Contact
Email contact@onmyway-app.com and we'll respond within two business days.
When reporting a bug, please include:
- Your device model and OS version (e.g. iPhone 14 Pro, iOS 26.3.1)
- The OMW app version (visible at the bottom of Me → Settings)
- The steps to reproduce, and what you expected vs. what you saw
Frequently asked
How do I delete my account?
Open the app, go to Me → Settings → Delete account. Your profile is soft-deleted, ownership on public content is nulled, your private subcollections are purged, and your Firebase Auth user is removed. This complies with Apple App Store Review Guideline 5.1.1(v).
How do I export my data?
Open the app, go to Me → Settings → Export my data. You'll receive a signed URL that expires in 24 hours and contains your profile plus every public artifact you authored. This satisfies GDPR Article 20 (data portability).
How do I report abusive content?
Every screen that surfaces user-generated content exposes a Report action. Reports are reviewed by a combination of automated signals and a human moderator.
Why does the app ask for location permission?
Location is optional. When granted, OMW uses your coarse location to center the country-hub and map view on nearby actions and organizations. You can revoke it any time in iOS Settings → OMW.
How do I link or unlink a sign-in method?
Open Me → Settings → Sign-in methods to add Apple, Google, or email sign-in to an existing account, or remove a linked method. You must keep at least one sign-in method linked.
Privacy & Terms
See the Privacy Policy and Terms of Service.